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Frequently Asked Questions (Faqs)

USAS

What the Product Provides

Key Features & Functionality

Updating Ulrich's Content

About Ulrich's Subject Headings

Who Uses Ulrich's Serials Analysis System

Subscription Options

Help & Technical Support


 

What the Product Provides

 

Q: What is Ulrich's Serials Analysis System?

A: Ulrich's Serials Analysis System is a powerful tool for library and research center professionals who need to identify, analyze, evaluate and create reports about their institutions' current print and electronic serials. Ulrich's Serials Analysis System provides serials librarians, acquisitions and subject specialists, collection managers, electronic resource managers and other library professionals with detailed information on the print and electronic serials their libraries have—and don't have. Working with the library's own serials collections, Ulrich's Serials Analysis System integrates internal and evaluative, external information library professionals need to make collection-critical decisions. Plus, the library's subscription includes campus-wide access to Ulrichsweb.com™, the authoritative OpenURL-compliant serials search and discovery resource.

Q: Will Ulrich's Serials Analysis System let me evaluate my print serials, or just my electronic serials?

A: You may use Ulrich's Serials Analysis System to evaluate all types of serials in your collection including your print, electronic, and microform holdings.

Q: Can I use Ulrich's Serials Analysis System to analyze and evaluate more than one collection?

A: Yes. If you would like to analyze separate serials collections (e.g., a main collection and also a special or endowed collection, or departmental libraries), Ulrich's Serials Analysis System allows you to load multiple serials collections for any single subscribing institution. The Comparison & Overlap Reports feature lets you compare any number of files to determine gaps and redundancies within your collection. You may also compare aggregator or publisher holdings using these tools.

Q: Can Ulrich's Serials Analysis System be used in a consortium setting?

A: Yes. Ulrich's Serials Analysis System can be used in a consortium setting because it provides the tools for system-wide analysis of member libraries' serials collections and the consortium as a whole. You may compare one member library to another, to Ulrich's Universe or Ulrich's Core, or to the consortium catalog. You may even compare the entire consortium to Ulrich's Universe, Ulrich's Core, or aggregated e-journal databases.

Q: What types of evaluative information does Ulrich's Serials Analysis System provide?

A: Ulrich's Serials Analysis System provides you with evaluative content from a number of authoritative sources and key industry benchmarks. Your library's serials holdings can be compared against Ulrich's, individual e-journal databases, and other measures to identify your collection's gaps and redundancies in more than 900 subject classifications. Detailed bibliographic information for individual titles is provided from the Ulrich's knowledgebase and your own holdings data. Using tools to expand or narrow your analysis, you can isolate peer-reviewed and electronic titles, identify abstracting & indexing availability, see which titles have an ISI® Impact Factor (subscribers of JCR® Web can view actual Impact Factor reports), identify recommended titles from Magazines for Libraries and more. With built-in links to Ulrichsweb.com, Ulrich's Serials Analysis System also gives you access to tables of contents, journal full-text, Open Access publications, and your library's local catalog and link resolver. You can build collection-specific reports that can be printed or downloaded and shared.

Q: What types of reports can I generate?

A: You can generate a number of different collection-specific and publisher-specific reports using Ulrich's Serials Analysis System. Individual reports about your current serials subscriptions, Comparison & Overlap Reports, Aggregator Comparison Reports, Top Publisher Reports and other options allow you to customize analysis to meet your institution's individual needs. For example, you may create and share reports based on subject area, country of publication, language of publication, publisher, or electronic availability. You can also create and share reports about your collection's invalid, duplicate, or other non-matched ISSN for further review and catalog clean-up. Reports at the consortium level give you a system-wide view of your institution's collection and the collections of other consortium members. All Ulrich's Serials Analysis System reports can be downloaded in spreadsheet-ready formats to share with others.

Q: Are reports customizable?

A: Yes. There are many ways to customize your analytical reports. You may select Summary View or Detailed View for reports. The Limit To options allow you to set the analytical scope of individual reports. The Report Profile feature lets you enable or disable the display of individual columns in reports, and the customizable Comparison Download and Consortium Download features provide you with a wide variety of options for creating extensive spreadsheets that contain as much or as little information as you choose to include.

Q: How are Ulrich's Subject Headings used in Ulrich's Serials Analysis System?

A: Ulrich's Serials Analysis System reports are designed to provide subject-based analysis using Ulrich's Subject headings. Reports display a serial under its primary Ulrich's Subject category. As a result, a report generated for a library's collection will only count an individual serial once—under that title's primary Ulrich's Subject. This is done to ensure that reports reflect accurate counts and that the same title is not counted under multiple subjects within a collection. The serial's Dewey Decimal Number and Library of Congress Classification Number, drawn from the Ulrich's knowledgebase, may also be displayed in reports.

Q: What kind of information is provided in the Top Publishers Reports?

A: The Top Publishers Reports module within Ulrich's Serials Analysis System provides comparative information on the offerings of major serials publishers in more than 900 Ulrich's Subject classifications. You can use these reports to evaluate the print and electronic holdings of publishers and their imprints, learn about how those offerings are priced, whether they are peer-reviewed, and more.

Q: What kind of information is provided in the Aggregator Comparison Reports?

A: The Aggregator Comparison Reports module within Ulrich's Serials Analysis System gives you the ability to compare e-journal database offerings on a head-to-head basis. The module also gives you the ability to compare individual e-journal databases to the Ulrich's Universe and Ulrich's Core, and to apply specific criteria to set the scope of your analysis. For example, you may want to limit your analysis of an e-journal database to identify only those titles that are refereed, or only those titles that have an ISI Impact Factor or that have been recommended by Magazines for Libraries . In addition, Ulrich's Serials Analysis System lets you compare an e-journal database to the files that you have uploaded into your account, giving you the ability to identify online editions of journals that overlap with the print and electronic titles in your own serials collection.

Q: Is there JCR® Web linking in Ulrich's Serials Analysis System?

A: Yes. Since 2001, Ulrich's and Thomson Scientific's JCR® Web have partnered to provide mutual subscribers with bi-directional linking between these two important serials information services. Ulrich's Serials Analysis System users can generate reports that identify titles that have an ISI Impact Factor. All Ulrich's Serials Analysis System subscribers will see a “Yes” designation for those titles. JCR Web subscribers are able to click on the designation and go directly to their JCR Web subscription to view the three-year Impact Factor graph for that specific title. (Ulrich's Serials Analysis System reports are not authorized to display numeric Impact Factor values at this time.)

Q: Can I compare my collection to peer institutions?

A: Yes. Ulrich's Serials Analysis System's aggregate Peer Group Reports let you compare your library's collection to groups of comparable peer institutions or to groups of institutions with demographics that are different from your own. You may also compare Peer Groups to the Ulrich's Universe and Ulrich's Core to learn what titles other Ulrich's Serials Analysis System subscribers are buying—or not buying. Generally, the Peer Group Reports module is used by smaller academic libraries who would like to perform aggregate benchmarking. Larger academic and research institutions and public libraries may prefer to use Comparison & Overlap Reports or the Your Library Reports feature for this purpose.

Q: Does Ulrich's Serials Analysis System evaluate books and monographs?

A: No. Ulrich's Serials Analysis System is designed specifically for the identification, evaluation, and assessment of serials collections. Books and monographs are not included in analytical reports, but monographic series are included.

Q: How is login/authentication handled for subscribers?  Does each user have a unique login/password, or will there be only one for all users?

A: Access to Ulrich's Serials Analysis System is by username and password; only the campus-wide access to Ulrichsweb.com, which comes with your subscription, may be set up for IP access. There is one initial username and password set issued for the account. That username and password are assigned License Administrator permissions that include access to all report modules and account customization features. In the License Administrators area that is accessible from the main navigation bar, the License Administrator may assign additional usernames and passwords for individual librarians who will be working in the product. There is Help documentation online in that area of the product that explains how to create new Advanced User and General User accounts. There is only one License Administrator for any account, and additional License Administrator usernames and passwords cannot be assigned.

Q: Will our library's patrons, students, and faculty be able to run and access the library's reports?

A: Ulrich's Serials Analysis System is designed for password-protected use by library professionals only, and is not a patron-interface product. Access to the library's collection reports is available only to authorized individuals through username and password. Authorized username and password access to the reporting modules also allows library professionals to utilize functionality in Ulrichsweb.com, but patrons, students, faculty and others using the Ulrichsweb.com patron interface cannot utilize the functionality of the reporting modules.

 

Key Features & Functionality

 

Q: How are my library's serials holdings compared to the Ulrich's Universe and Ulrich's Core?

A: It's easy. Ulrich's Serials Analysis System compares a file of your serials titles' ISSN and e-ISSN to the Ulrich's Universe of more than 270,000 active status titles and to an Ulrich's Core of some 70,000 active titles representing academic and scholarly journals and major consumer and trade publications. Using a plain-text file you upload in one easy step, Ulrich's Serials Analysis System creates reports based on your collection that you can tailor, save, and share.

Q: Where can I get a list of the ISSN to upload?

A: An ISSN list can often be easily created using your OPAC's “report writer” feature. The specific name of the feature will depend on your integrated library system (ILS). However, report writer features operate similarly across library automation systems by allowing you to specify the MARC fields from OPAC records which you would like extract to a file. The format of that extracted output file of MARC fields may be tab-delimited, comma-delimited, or pipe-delimited depending on your automation system. In most OPAC records, the current ISSN is found in the MARC 022 field in subfield “a”. It may be repeated in other fields (e.g., 760 $x). Other ISSN may be stored elsewhere in your OPAC record, including previous-title ISSN and canceled ISSN. Be sure to export the current ISSN , so that your analytical reports reflect your current serials subscriptions and can be matched against the ISSN of active, currently-published titles in Ulrich's.

Q: Can I include electronic journals from my library's A-to-Z list?

A: Yes. You may include the ISSN and e-ISSN from your library's A-to-Z list, your subscription agent's reports, your OPAC, aggregator collections and other sources. You may update your library's ISSN file within Ulrich's Serials Analysis System at any time. You may also delete records for items your library no longer holds, or upload new records for titles newly acquired by your library.

Q: How many lists can I upload into my account?

A: You may upload as many lists into your account as you would like to analyze. Files must be in one of the required formats: plain text comma-delimited, plain text pipe-delimited, or plain text tab-delimited. You may also create spreadsheets in Excel and save them in one of the required formats. On-screen help in Ulrich's Serials Analysis System will assist you in determining the appropriate format for your file and is designed to step you through the upload process.

Q: Is an ISSN required for matching my serials holdings against Ulrich's?

A: Yes. The ISSN is used as the unique match point when comparing your uploaded serials file against the Ulrich's knowledgebase. Title alone (e.g., Bulletin) does not provide a unique match point. Ulrich's Serials Analysis System can match on ISSN for any format—print, online, or other media editions. Items in your uploaded file that do not contain an ISSN are output to an ISSN Audit Report where you can review them. It is possible to run a title search in Ulrichsweb.com to locate the item and identify the title's ISSN in Ulrich's. You may then add the ISSN to the item and upload it into your list so that it is included in your analytical reports.

Q: What does the “Ulrich's Universe” consist of?

A: The Ulrich's Universe consists of the approximately 270,000 active status serials that are included in the Ulrich's database. The Ulrich's Universe does not include ceased or suspended print titles, or titles that are “forthcoming” (such as those announced for publication or announced but never published), but it does include the electronic editions of ceased print titles that are a part of electronic backfiles or aggregated e-journal databases. Reports using the Ulrich's Universe may be customized to create subsets of Ulrich's data by language, country of publication, and other criteria.

Q: What does the “Ulrich's Core” consist of?

A: The Ulrich's Core consists of a subset of the Ulrich's Universe, representing academic and scholarly titles and major consumer and trade publications. It is called the Ulrich's Core because the titles included in it make up the core of the Ulrich's knowledgebase. The Ulrich's Core is not intended to dictate to a specific library the titles that may be core titles for that library. For example, an academic and research library may consider selected STM titles to be core to their collection, but a public library may not consider STM titles to be core titles at all and may consider major consumer magazines as core to their collection. The Ulrich's Core is a useful baseline of measurement for any library that wants to compare its serials collection against a smaller, ready-made subset of Ulrich's data.

Q: How is the designation Academic/Scholarly determined?

A: The Academic/Scholarly determination is made by a process of publisher self-reporting about their individual titles and follow-up with Ulrich's editorial research.

Q: What is a Refereed serial?

A: As used in the Ulrich's knowledgebase, the term Refereed is applied to a journal that has been peer-reviewed. Refereed serials include articles that have been reviewed by experts and respected researchers in specific fields of study including the sciences, technology, the social sciences, and the arts and humanities.

Q: What is Magazines for Libraries ?

A: Magazines for Libraries is a well-respected industry publication with full-text reviews and profiles of nearly 7,000 top-rated periodicals and databases selected by more than 180 subject specialists. With its serials industry data and publisher analysis, Magazines for Libraries provides professional guidance to collection managers seeking the best titles for their libraries' collections. Magazines for Libraries is published by ProQuest and is available as an annual print publication. The full-text reviews from Magazines for Libraries are included in Ulrichsweb.com and Ulrich's Serials Analysis System.

Q: How does JCR® Web linking work in Ulrich's Serials Analysis System?

A: Since 2001, Ulrich's and Thomson Scientific's JCR® Web have partnered to provide mutual subscribers with bi-directional linking between these two important serials information services. Ulrich's Serials Analysis System users can generate reports that identify titles that have an ISI Impact Factor. All Ulrich's Serials Analysis System subscribers will see a “Yes” designation for those titles. JCR Web subscribers are able to click on the designation and go directly to their JCR Web subscription to view the three-year Impact Factor graph for that specific title. (Ulrich's Serials Analysis System reports are not authorized to display numeric Impact Factor values at this time.)

Q: Will our library's patrons, students, and faculty be able to run and access the library's reports?

A: Ulrich's Serials Analysis System is designed for password-protected use by library professionals only, and is not a patron-interface product. Access to the library's collection reports is available only to authorized individuals through username and password. Authorized username and password access to the reporting modules also allows library professionals to utilize functionality in Ulrichsweb.com, but patrons, students, faculty and others using the Ulrichsweb.com patron interface cannot utilize the functionality of the reporting modules.

 

Updating Ulrich's Content

 

Q: What is Ulrich's™?

A: Ulrich's™ is the authoritative source of bibliographic and publisher information on more than 300,00 periodicals of all types—academic and scholarly journals, Open Access publications, peer-reviewed titles, popular magazines, newspapers, newsletters and more from around the world. It covers all subjects, and includes publications that are published regularly or irregularly and are circulated free of charge or by paid subscription.

Q: Why is it called Ulrich's?

A: Ulrich's is named after its originator—Carolyn Farquhar Ulrich, the Head of Periodicals at the New York Public Library. Ulrich's was first published in 1932 as " Periodicals Directory: A Classified Guide to a Selected List of Current Periodicals Foreign and Domestic ." This title continued through the third edition published in 1938. Then, with the 4th edition (1943), the title was changed to honor Ms. Ulrich and became Ulrich's Periodicals Directory: A Selected Guide to Current Periodicals, Inter-American Edition (with a focus on non-European titles because of the difficulty in getting information during WWII). From 1943-1965, the title was Ulrich's Periodicals Directory . Then, with the 11th edition in 1965, it became known as Ulrich's International Periodicals Directory , the title it held until the publication of the 39th edition in 2000, when it reverted to an earlier title, Ulrich's Periodicals Directory . It also incorporated Irregular Serials and Annuals in 1988. Since its early days, Ulrich's has been the global source for periodicals information.

Q: What types of serials are not included in Ulrich's?

A: While aiming for maximum title coverage, Ulrich's has established certain criteria for inclusion. Ulrich's covers publications that meet the definition of a serial except administrative publications of governmental agencies below state level that can be easily found elsewhere. A limited selection of membership directories, comic books, and puzzle and game books is also included.

Q: Who updates the information in Ulrich's?

A: Our team of multilingual editors works daily to maintain the Ulrich's knowledgebase. Ulrich's maintains an active outreach program not only to collect serials bibliographic information, but also to educate publishers and providers in the importance of working with us to keep their title information as up to date as possible.

Q: How often is Ulrich's Serials Analysis System data updated?

A: The bibliographic data in Ulrich's Serials Analysis System is updated on an ongoing basis and is refreshed weekly. You may update your library's serials holdings file at any time by editing your library's ISSN list, uploading additional records to the list, or by deleting records from the list. You may generate updated reports daily, weekly, monthly or other frequency using your library's original file or your library's updated file. The publisher lists in Top Publisher Reports are refreshed once each calendar quarter. The provider and database information in Aggregator Comparison Reports is refreshed once per month.

Q: How often is Ulrichsweb.com updated?

A: Our editorial staff processes incoming data on a daily basis throughout the year. Ulrichsweb.com users have access to the most current data on a weekly basis.

Q: Where does the information about Refereed journals come from?

A: The Ulrich's editorial team assigns the "refereed" status in Ulrich's to a journal that is designated by its publisher as a refereed or peer-reviewed journal. Often, this designation comes to us in data feeds from publishers. In other cases Ulrich's editors phone publishers directly for this information, or research the journal's information posted on the publisher's website.

Q: Where does the list price information in Ulrich's records come from?

A: Publishers provide our editorial group with information about their titles at various times during the year and we research individual records, families of titles, and publisher's offerings on an ongoing basis. The primary season for publishers to release the next year's annual pricing is the third quarter of the calendar year. For the very large publishers, annual price lists are the norm. For smaller publishers, or for publishers who work through their distributors in order to provide us with price data, schedules may vary. The pricing information we request from publishers is list pricing. We display an “effective” year with list price data in Ulrich's. In our experience, most publishers maintain their list prices throughout a calendar year; however, some may change their pricing on a more frequent basis. We work with tens of thousands of publishers, their agents and distributors, as well as selected third parties in order to keep pricing data as current as possible.

Q: If I know of a title that is not listed in Ulrich's, can I contact someone at Ulrich's to find out if it can be added?

A: Yes. If you know of a serial publication that is not already tracked by Ulrich's, you can bring that title to the attention of the Ulrich's editorial team by sending an email to ulrichs@proquest.com . In your email, include the name of the publication and any other information you may know about that publication such as the name of the publisher or the provider who makes it available. An editor will follow up with the publisher or provider and attempt to get the most recent information about the publication.

 

About Ulrich's Subject Headings

 

Q: What are Ulrich's Subject Headings?

A: Ulrich's Subject Headings are proprietary subject headings used to classify the serials in the Ulrich's database. They are generally based on Library of Congress (LC) subjects, but are created and maintained by Ulrich's. The subject headings are overseen by our Ulrich's editorial team. Ulrich's subjects are known and respected in the library community, are patron-friendly and provide an easy-to-utilize, flexible alternative to Dewey Decimal Classification and Library of Congress subject classifications for serials.

Q: How many Ulrich's Subject Headings are there?

A: There are approximately 100 top-level Ulrich's subject headings and more than 950 overall.

Q: Who created the Ulrich's Subject Headings?

A: Ulrich's subject headings were originally created by librarians. The use of these proprietary headings has been in place since the early days, when Carolyn Ulrich, Head of Periodicals at the New York Public Library, first compiled her " Periodicals Directory: A Classified Guide to a Selected List of Current Periodicals Foreign and Domestic " in 1932. The Ulrich's subject headings have been added to, modified, and updated by Ulrich's editorial teams (which include librarians) over the years to ensure that Ulrich's subjects keep pace with users' serials information needs.

Q: How are Ulrich's Subjects assigned to serials?

A: The publishers who provide Ulrich's with EDI data may select and assign Ulrich's subjects to their publications. If a publisher does not designate an Ulrich's heading, but provides a Dewey or LC subject classification, the Ulrich's editorial team maps the original heading to an Ulrich's subject and stores the original classification in the Ulrich's record. If data are received without pre-assigned Ulrich's headings or without Dewey or LC subjects, the editorial team determines and assigns one or more Ulrich's headings based on the publisher's content description, information from the publication's website, or other sources. A title in Ulrich's may be classified under as many as four (4) Ulrich's subjects, although the vast majority of titles are classified under one heading or a heading and sub-classification. The inclusion of Dewey and LC classifications in addition to Ulrich's headings means that records have multiple access points at the subject level.

Q: How are Ulrich's Subjects used in Ulrich's Serials Analysis System?

A: Top-level Ulrich's subjects appear on Summary View screens in Ulrich's Serials Analysis System reports. To view the sub-classifications within each subject area, Detailed View can be selected, or the user can drill down using the “expand” link that appears next to a top-level subject term.

Q: How are Ulrich's Subjects used in Ulrichsweb.com?

A: Ulrich's subject headings are indexed as phrases in the Subject index on Ulrichsweb.com. Users may Browse the index to select a specific term, or use the Advanced Search feature to search for all or part of an Ulrich's subject. Additionally, each Ulrich's subject is indexed in the Keyword index so that users can identify subject terms using that index in the Quick Search and Advanced Search modes.

Q: Can Ulrich's Subject Headings be used to catalog serials in the OPAC?

A: Ulrich's predates MARC format, and was never designed to be a MARC cataloging database. However, some librarians choose to include Ulrich's subjects in their MARC 69X fields as local subjects on their primary catalog records. Including Ulrich's subjects in their MARC records provides an additional point of reference (and linking) between catalog records and a library's Ulrich's products.

 

Who Uses Ulrich's Serials Analysis System

 

Q: What types of libraries subscribe to Ulrich's Serials Analysis System?

A: Ulrich's Serials Analysis System subscribers include libraries and consortia around the world and represent all types and sizes of public, private, academic, corporate and government institutions.

Q: Who in the library uses Ulrich's Serials Analysis System?

A: Ulrich's Serials Analysis System is used by library and consortium administrators, serials librarians, collection developers, subject specialists and bibliographers, and electronic resource managers as well as members of support staff.

Q: How do librarians use Ulrich's Serials Analysis System?

A: The flexibility and options available in Ulrich's Serials Analysis System enable librarians to create and share reports for a broad range of serials projects that are conducted throughout the year. For example, Your Library Reports help librarians conduct quality evaluation projects including collection assessment and benchmarking, accreditation support, and curriculum support. The ability to identify and evaluate journals by list price and other criteria makes it possible for librarians to conduct cost-savings studies and make informed decisions about moving from print to electronic subscriptions. Top Publisher reports help librarians easily review extensive title lists from publishers and their related imprints, and are an effective tool for introducing new librarians and other staff to publisher families and their range of offerings. Librarians use Aggregator Comparison Reports to evaluate e-journal databases to which the library subscribes as well as databases they may be considering for purchase. Ulrich's Serials Analysis System ISSN Audit Reports and Ulrich's Alerts provide catalogers and other staff with up to date ISSN and title change information that can help them keep their MARC records up to date.

Q: How do libraries use Ulrichsweb.com?

A: Librarians, faculty, students and patrons in subscribing libraries use Ulrichsweb.com for many purposes. Ulrichsweb.com is used by librarians who work in all facets of librarianship including collection development, selection, acquisitions, reference, research and electronic resource management. Library patrons rely on Ulrichsweb.com to make serials search and discovery easy and effective, and Ulrichsweb.com brings them in-depth information on serials in more than 900 subject areas. Researchers in all disciplines rely on Ulrichsweb.com to help them identify periodicals in which to publish or which support their research interests, and they can easily determine whether journals and other serials they identify are held by their own library, are available via Open Access, or are serviced by document suppliers. Ulrichsweb.com is often a key component in an academic library's bibliographic instruction programs because it can be used to identify peer-reviewed journals and other academic and scholarly resources.

 

Subscription Options

Q: How is Ulrich's Serials Analysis System sold?

A: Ulrich's Serials Analysis System is available as an annual subscription product. The annual subscription price covers all enhancements to Ulrich's Serials Analysis System that are made during your current subscription year. The annual subscription price includes technical support and free access to the Ulrich's Alerts service. Each Ulrich's Serials Analysis System subscription includes campus-wide access to Ulrichsweb.com.

Q: Must my library already subscribe to Ulrichsweb.com to have access?

A: No. Your library may subscribe to Ulrich's Serials Analysis System even if you are not currently subscribing to Ulrichsweb.com. Your subscription to Ulrich's Serials Analysis System will include password-protected access to this powerful tool for library professionals, plus campus-wide access to Ulrichsweb.com for your students, faculty, and patrons.

Q: How do I subscribe to Ulrich's Serials Analysis System?

A: If you are interested in a subscription to Ulrich's Serials Analysis System, please contact us at info@serialssolutions.com . You may also contact us by telephone toll-free at +1 (866) SERIALS (737 4257).

Q: Do you offer sales to library consortia?

A: Yes. Please contact us for more information at info@serialssolutions.com . You may also contact us by telephone toll-free at +1 (866) SERIALS (737 4257).

 

Help & Technical Support

 

Q: Do you have technical support?

A: Yes. Technical Support for Ulrich's Serials Analysis System and Ulrichsweb.com is available from Serials Solutions. Library Client Services can be contacted via the Support Center or email, clients@serialssolutions.com. For assistance via telephone, North American clients please call +1 (866) SERIALS extension 4, and clients outside of North America please call our UK office at +44 12 2312 5512.

Q: Do you charge for technical support?

A: No. Serials Solutions provides free technical support to Ulrich's Serials Analysis System subscribers and Ulrichsweb.com subscribers by telephone and email.

Q: Is product training available?

A: Yes. Complimentary Ulrich's Serials Analysis System and Ulrichsweb.com training sessions are available for your library staff as part of ProQuest's Customer Care Program. Click here for more information about ProQuest's Customer Education and Training team.